Returns & Exchanges
Our return policy allows you to return or exchange eligible items within 30 days of delivery, provided they are in their original, unused condition with all tags attached. We strive to ensure every customer is completely satisfied with their LabanPen fashion purchase.
Initiate Your Request
Log into your account or visit our returns portal to select the items you wish to return and receive your authorization number.
Package Your Items
Securely pack the items in their original packaging, ensuring all labels and protective materials are included to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a pickup.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing